DISAPPOINTED

I purchased vouchers in November which was supposed to be used in Cape Town. Unfortunately when we drove around, most of the restaurants were either closed down, closed for the day or there was absolutely no contact details for another and my family left back for Durban on the 6 Jan 2016.<br> <br> I mailed Groupon on the 11/01/2016 informing them of the situation and requested a refund into my credit card and I did not want the credits on Groupon, and I attached the credit card details. Two days later, they did what i specifically asked them not to do. I have sent about 8 mails and called them thrice. Two consultants, being Chad and Zama stated that they will sort it out and today, Farzana is refusing to do so. I understand that they have a 7 day refund policy although it is valid for 3months, but my point is that the voucher was not used within 7 days so I could not predict that the rest. will be closed. Pls assist<br> <br>