Didnt receive my goods and no feedback

2 weeks ago i made 3 different purchases and paid via eft immediately for the items. I never received any confirmation so yesterday i gave Groupon a call. After waiting on the line for someone to answer, I finally spoke to Albert who politely informed me that all of my purchases were not going to be delivered as the transfers only reflect after 2 days and the deal was already closed. I never received a call or email to inform me that I wasn't receiving my items, Groupon was just keeping my money. for what ???? If i didn't call would i have known this info ? Are you people *****ing our money ??? Looks like it. <br> He then sent me an email requesting proof of purchases and banking details for a long overdue refund which i sent through immediately.<br> Its now almost the end of the next day, I still haven't received a call or email confirming documents have been received or any sort of response. And this is the same online shopping site i recommend to all my friends and family!!! But this no delivery thing has happened to me twice. What kind of customer service is this??????