Diamond in the rough

Shouneez Williams turned my perception and experience with Groupon around. Earlier I spoke to 4 agents who gave me the incorrect information regarding my voucher purchase and this resulted in me requesting a refund...<br> <br> I spoke to this wonderful lady and she assisted me with patience and great courtesy. This lady definitely knows what customer service is about as I also received a follow up email from her.<br> <br> Groupon is lucky to have you Shouneez, thank you once again.