DELAYED TICKETS

I purchased two VIP ticket vouchers for R440 at 16:16 now its 17:48 I have not received the vouchers, I called the customer service line and explained that I have knocked off the tickets will be sent to my work email cause apparently they cant send them to a different email and the tickets are valid only for the event tomorrow so I need them before 17:00 the agent told me they will be sent after the payment has been processed I used my credit card to purchase which reflects immediately and i received a confirmation on my email but why not send the tickets how do they expect me to attend the event tomorrow or I should wait for the tickects till midnight???Its a holiday tomorrow if you are not aware and yes I told the agent that but no she was not listening to me or bothered to even give me a turnaround time which tells me that she knew they wouldnt send my vouchers today. My colleague used to complain about Groupon's late delivery and deliverying the wrong products but I did not believe her.