Delayed response and no customer service

Please attend to my query.<br> Courier company doesn't have my Black Smart watch however you say it reached their floor on the 24th of November 2015 and they cannot give me answers or give reasonable customer service in this regard.<br> I called courier company yesterday and today.<br> I paid to Groupon, I am your customer please deal with your service provider and ensure that my delivery reaches me soonest. <br> Groupon code: ***VSP<br> Delivery Tracking number: ***<br> I am tired.<br>