Damaged goods delivered 3rd time in a row!!!

I don't know what is happening with the quality of the goods that Groupon is selling but I have received my 3rd damaged / faulty product in a row. I have now been waiting over two weeks for a replacement to the latest of my purchases. I bought my son a Vegas Entertainment Stand for his birthday from Groupon and the product arrived in shatters. It has taken over two weeks and still we have no replacement for this and no update, response or feedback from Bianca at Groupon. I am really annoyed as this is the third gift I have purchased in a row that has had an issue. The last item when we tried to have it exchanged we were told the supplier had left the country. BEWARE - trying to have this resolved through their customer care department is also a joke. You will spend on average anywhere from 15-25 minutes waiting to speak to an agent. When you eventually do, you don't get your issue resolved timeously. What is happening to your service (lack there of) and the quality of your goods Groupon? For the third time I'm embarrassed as items I've purchased through you are damaged or broken completely and then having to wait so long for a replacement - you guys should be ashamed!!