1 reviews | Active since Jun 2015
DAMAGED GOODS AND PATHETIC SERVICE.
I bought Rustic Fabric and WOOD Three - piece Ottoman set. When the items were delivered on the 26/06/2015, there were damaged. I called GROUPON on the 29/06/2015 to inform them. I also asked them to send me another set and take the damaged one. I spoke to a consultant (ASTRID) Who promised me that I was going to receive feedback before the end of the day. To wards the end of the day I called GROUPON again and I spoke to LUTHANDO HLATHUKA. A very rude and unhelpful consultant, I explained my problem once again to him , he said I must take a picture and send it to them as if they took a picture and sent it to me before they sent the goods. I requested to speak to his manager , Who was not willing to listen to me , who came and told me the process of giving me my money back. While I wanted them to give me another set which was in good condtion. I refused to be inconvinienced, the same way they brought it , it's the same way they shuld come and fetch it. I don't wat my money back , I want the goods that I bought as per theadvet on their website. I'm dissapointed and Im a first time buyer , I WILL NEVER BUY ANYTHING FROM GROUPON EVER AGAIN.
We truly apologise for the inconvenience caused.
Please see email response.
Kind regards
GrouponSA
We truly apologise for the inconvenience caused.
Please see email response.
Kind regards
GrouponSA
