LM
Lindi M

1 reviews | Active since Jun 2015

30 Jun 2015, 09:38

DAMAGED GOODS AND PATHETIC SERVICE.

I bought Rustic Fabric and WOOD Three - piece Ottoman set. When the items were delivered on the 26/06/2015, there were damaged. I called GROUPON on the 29/06/2015 to inform them. I also asked them to send me another set and take the damaged one. I spoke to a consultant (ASTRID) Who promised me that I was going to receive feedback before the end of the day. To wards the end of the day I called GROUPON again and I spoke to LUTHANDO HLATHUKA. A very rude and unhelpful consultant, I explained my problem once again to him , he said I must take a picture and send it to them as if they took a picture and sent it to me before they sent the goods. I requested to speak to his manager , Who was not willing to listen to me , who came and told me the process of giving me my money back. While I wanted them to give me another set which was in good condtion. I refused to be inconvinienced, the same way they brought it , it's the same way they shuld come and fetch it. I don't wat my money back , I want the goods that I bought as per theadvet on their website. I'm dissapointed and Im a first time buyer , I WILL NEVER BUY ANYTHING FROM GROUPON EVER AGAIN.

0
Replies (1)
Groupon
Groupon's reply30 Jun 2015, 09:59
Official
Hello LindiManyathi,

We truly apologise for the inconvenience caused.

Please see email response.

Kind regards
GrouponSA