JK
Johan K
1 reviews | Active since Sept 2014
03 Mar 2015, 12:22
Damaged goods
I ordered an item and when I opened the parcel it was damaged. I immediately responded to Groupon on Friday the 13th of February. They responded back the following week on the 18th of Feb that they have asked their supplier and courier company to comment. I again asked for feedback on the 20th and received a response on the 23rd of Feb that they will collect the item. I asked if they cant send a replacement as they are busy scheduling a collection and was informed they cant. So after buying an receiving a damaged parcel I still dont have the item I ordered more than 3 weeks ago.
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Groupon's replyOfficial
03 Mar 2015, 12:52Hello Kriek78,
Thank you for making contact
I sincerely apologise fr the delay ,We awaited your response to send us the waybill number when the couriers collected the item so that we could send you a replacement.
We will be sending the item and you should receive it in 3-5 days.
Kind Regards
GrouponSA
Thank you for making contact
I sincerely apologise fr the delay ,We awaited your response to send us the waybill number when the couriers collected the item so that we could send you a replacement.
We will be sending the item and you should receive it in 3-5 days.
Kind Regards
GrouponSA
Best regards,
Groupon's reply03 Mar 2015, 12:52
Official
Hello Kriek78,
Thank you for making contact
I sincerely apologise fr the delay ,We awaited your response to send us the waybill number when the couriers collected the item so that we could send you a replacement.
We will be sending the item and you should receive it in 3-5 days.
Kind Regards
GrouponSA
Thank you for making contact
I sincerely apologise fr the delay ,We awaited your response to send us the waybill number when the couriers collected the item so that we could send you a replacement.
We will be sending the item and you should receive it in 3-5 days.
Kind Regards
GrouponSA
Best regards,