Customer service at it's worst!!

I submitted a query via the website to enquire about the delivery status of my purchase. The automated email response promise feedback within 48 hours.<br> <br> 36 hours later, still no response.<br> <br> I tried again. This time I did not even get an automated response.<br> <br> I tried calling them. I was told I was 'number 2' in the queue. Whilst holding for about 10 minutes I kept being reminded that they were experiencing 'high call volumes' and that I was 'number 2' in the queue?<br> <br> I gave up.<br> <br> Clearly they are not concerned with supporting their customers and your purchase means very little to them.<br> <br> Customer service at it's worst!!