Creating an expectation and don_A|_t deliver

I purchased a Royalty Cookware Set from Group on Dec 2015. Delivery was promised before Christmas but due to a mix up between Group On and BEX couriers the delivery never reached me. After numerous complaints and promises that the cookware set will be re-delivered to me in January, I am still waiting. When I phoned, I was told that the set was no longer available and my money was refunded to me. On Monday I have lodged a complaint with Group On but to date have had no reply. I am extremely angered by these events and don't accept that a mere refund in this case is acceptable. This product was bought on a special and therefore only the full value of the product or the product itself would be acceptable to me. <br> <br> Proof of these discussions with the two Parties (Group On and BEX Couriers) has also been provided, with no decent response.