Complaint resolution takes 7 weeks, and counting..

I bought a voucher for a series of 6 treatments. After the first treatment I contacted Groupon because I was unhappy with the Vendor and with the result of the first treatment. I wanted to find out my options wrt cancelling the deal and perhaps a partial refund for the unused (5) sessions. <br> <br> Numerous calls (16 March, 10 April, 24 April) and online messages later I still have no answer as to whether even a portion of the money I paid could be refunded in lieu of the outstanding 5 sessions. In the meantime I've missed the follow-up treatment (#2) because this issue is still unresolved, putting me in a very poor bargaining position. <br> <br> I resent that Groupon Customer Service ignore my query so blatantly. So much for a 24 hour turn around, as claimed on their site.<br> <br> Instead of a good, fair deal, I got poor customer service from Groupon AND the Vendor, paid far too much for a single, sub-standard treatment AND for my sins I am now on the mailing list of the Vendor and am being spammed with special offers directly from them.<br> <br> Very disappointing.<br> <br> <br> <br> <br>