Cheaper price = Poor service

I always monitor Groupon specials daily. I decided to purchase 4 tables online and processed the order and payment. I received the confirmation and i decided to give me them a call. Only to discover that my order was not processed and had to be credited and reprocessed. I received my goods on the 22nd February or which 3 of the tables were damaged. I called Groupon and they told me what to do and the courier company was booked to collect on the 1st March at a booked time. The courier company failed to arrive. I contacted Groupon and the consultants were clueless as to what had happen. After constant phoning and emailing, their response was \ thank you for your patience but please give us 3 working days\". I asked for the situation to be escalated to a senior person or complaints department. They don't have a complaints department. I don't receive any feedback from them. This was a disappointing R1996 purchase and my first groupon purchase. Buying at cheaper prices don't mean good service. I noticed on their facebook page others have had similar issues with returns/refunds. All they state on facebook, is email us.... This is not acceptable service..."