Cant not get my refund

I have been trying to get a response from Groupon for over a week about a refund I app**** for.<br> <br> I know a week might not seem a long time for Groupon but it is for me as I specifically put my request for refund in as URGENT as I was still within the 7 day refund period. But NO, I had the email confirming that Groupon had received my request and then NOTHING!!<br> <br> I have been chasing and chasing! My word, Groupon will take your money quick enough but my goodness try and get it back.