cannot get through to the call centre

i have placed an order today on groupon, have not yet received order confirmation. i called the call centre to amend my online groupon profile and enquire about the status of my order, it is just a repeated recording saying to press one for client services and just repeats itself upon pressing one. this is ridiculous and unacceptable as i cannot check my order status even on groupon it has not yet been updated. when i placed the order i got a message on my screen saying after 2 hours i can change or cancel the order, i still dont have those options yet