Bronwyn is the only hope for Groupon

After much hardship with Groupon , i endured more with the payment not being reflected on your account even after i had sent the proof of payment to support. I feel that Groupon in general has still a long way to go with their customer service & has alot of potential to be one of the leading promotion companies. However because it is internet based i feel that it needs to be updated with a live payment faults as i am sure this would increase customer satisfaction. Also it has improved in the last 3 years with regards to easy access on how to make a purchase but i feel that it would be easier to generate the EFT reference on 1 page instead of generating a new one and at the same time ensuring security. Above that no matter how much training you do nothing can teach agents to call back i spent trying to get some sort of service from agents WHO DO NOT CALL BACK WHEN THEY SAY THEY WILL ! i worked in a call centre so i know what its like. I want to thank Bronwyn for really going the extra mile and calling me back almost immediately ..he was the only person who kept his promise & saved Groupon from total failure. I hope he gets promoted for this & i get employed to help improve service.