Blocked account & no assistance

My groupon account has been blocked & my order cancelled for no reason what so ever. I called the groupon contact nr on 20th Jan 2016, and after holding on for over 30 minutes, I spoke to Shameez, who is apparently a manager, but was unable to give a clear reason as to why my account was blocked & order cancelled. She however confirmed that she would send me an email shortly, to which I must reply with a copy of ID & credit card & my acc would be unblocked. She also confirmed the items that I'd ordered are still available & I may order them once my account is unblocked.<br> I cannot understand why she would lie to me as it is now over 3 weeks & I've received nothing. I then emailed a few times & also used another email address to send a query online requesting assistance & they've subsequently blocked & barred that address as well.<br> <br> The ordered items were tabs that were meant to be gifts in December & is now leaving a bitter taste due to the delay & what has happened. Is it possible that these items were not really available in the first place, but merely an advertising gimic & the order was therefore cancelled & account blocked??<br> <br> Nobody seems to want to assist & the ca