1 reviews | Active since Jun 2012
being penalised for paying R1 more
on the 8th May 2015 i bought my son a battery operated bike which was meant to be a birthday present for him on groupon which cost me R599 , i proceeded to make payment for the order using the unique reference and paid R600 as i was depositing it to an ATM, on Monday when i checked no payment had allocated and my order had been deleted from my account. i called in to query this and i was requested my proof of payment which i then supp****. only after this was done i was told that the payment was not allocated as i paid R600 and not R599 what ******* is that ??? on top of all of this i was told that i can not get the bike anymore as the listing has now closed and i will have to wait for 7 working days to get my money back...This is by far the worst E-commerce website i have ever come across. this is why South Africans have little faith in buying online. it's all due to such incompetence !!!!!!
I do apologise for the inconvenience caused.
For future purposes, please be advised that customers are required to pay the exact amount of the voucher purchased. Payment is not allocated to a purchase if a customer pays more or less than the amount required. Because our system is automated, a voucher is sent once payment settles.
Once again, I do apologise.
Kind regards
GrouponSA
I do apologise for the inconvenience caused.
For future purposes, please be advised that customers are required to pay the exact amount of the voucher purchased. Payment is not allocated to a purchase if a customer pays more or less than the amount required. Because our system is automated, a voucher is sent once payment settles.
Once again, I do apologise.
Kind regards
GrouponSA