Bad Service & No Replies

I ordered a Smart Phone Watch with Sim Card Function for R599 Including Delivery and paid online with Groupon on the 27th of November. I did not receive a voucher by email confirming the deal, but it shows under orders in my account on the groupon website. For the past two weeks I have called numerous times (this week alone over 20 calls) and have not been able to get through to a consultant after holding for at least 10 minutes. I have emailed and sent support requests, but have received no feedback, just an email saying they will get back to me, which they still haven't. This morning I managed to speak to Lee a consultant for 20 seconds and was cut off. When I called in again I was no 80 in the queue. I have given my work address for delivery, but today (15/12/15) is my last day. I cannot find the supplier details to ask them has this order been placed, when will it be delivered. I cannot get hold of Groupon for them to verify the order was received and being processed. They give me no feedback, I cannot get through - Can someone please contact me regarding this as my patience has completely run out with Groupon and their lack of and bad service?