bad service

3 weeks back i tried purchasing a deal on group on, i have the app on my smart phone and tried on the app and on the web site to purchase , i kept on getting a error, i emailed the support and got a email back saying that support service is unavailable. i then phoned in and they told me the deal was no longer available, i then ask to speak to the manager and the agent on the line had such a bad attitude did not want to call manager . someone by the name of Runiel Phigeland then answer the phone and told me she will sort the matter out for me. they still did not get back to me and i am still waiting, i think that is very bad service and i am a very unhappy customer