Bad Customer Service from a Consultant

<p>I called Groupon to request a refund for an event I had booked via Groupon. On the app, under redemption, it states "No refunds on tickets on the day of the event or after the event." The event shall be held on the 1st of October. This rude consultant, named Tanya, tells me that I am unable to get a refund due to Groupon's policy with ticketing. I inform her that I checked on the app, prior to calling & so asked where that information was on the Groupon app. She tells me that when I signed up, I agreed to Groupon's T&Cs. She wouldn't even let me finish my sentences, she would disrupt me and tell me how I agreed to the terms. All that I was requesting was guidance since their mobile app was misleading. Instead of being patient, friendly and informative, she acted condescending, rude and impatient. </p> <p> </p> <p>After telling her that I wanted to speak to a manager to lay a complaint, she tells me that I can send them an email. I request to speak to someone immediately, she takes down my number and informs me that her manager will call to explain the policy to me; as if I was an idiot! I told her that the issue wasn't with the policy but with her service. Even after telling her my issue, she didn't apologize. </p> <p> </p> <p>I have been dealing with Groupon for a couple of years now and have never had such disappointing service. I hope this is not the beginning of downward spiral, in what I have witnessed as, their excellent service. This needs to be changed, staff should not treat their clients in this fashion. Guide us, don't patronize us!!</p>