BAD CUSTOMER SERVICE AND BROKEN PRODUCTS

I waited over the 14 working days (per Groupon policy) for my chest of drawers to be delivered. When it eventually came, the edges of the box were crushed, and the wood was chipped. I phoned Groupon immediately and got a reference number on the 15th May.I was told Sibu would contact me. I phoned a week later and they requested photographs, which I sent. I phoned today- another week later, only to be told that they were busy with too much work so didn't attend to my photographs. Wow, must I always complain and phone for feedback? If i want to cancel my order it will take another 2 weeks to process! Such service is really not wise in a time when your competitors are growing. This is not the first time i have had issues with Groupon products and service, but it will be the last as I will not be buying from them in future- and have advised all my friends not to either.