BAD CUSTOMER SERVICE

Good day,I have purchased a deal from Groupon on the 21st of October of which my company made a pmnt immediately into the bank account Groupon has send me. I have emailed the POP directly to the given email address they stated. I have even contact Groupon directly to make them aware of the pmnt I have send through. They advised me that it will take +- 5 days for EFT's to be cleared seeing that an outside company are doing the verifications. This morning when I checked again about my order, I noticed that it was declined and still processsing. When I contacted the Cust Services Depart again, they informed me that my deal which I purchased on time was declined for it was only valid for 1 day. And if the pmnt was not made on that day, then the deal gets cancelled and you will be refunded. When I spoke to the agent on the 21st, I told him that we would like to have the items before the 6th Nov for we will be using it as prizes at our Charity event. He advised that as soon as the pmnt refelcts I need to contact him so that he can ensure my goods are in front of the queue so that I can have it before the 6th. i don't have time to order new deal and they cannot refund me until systemshows