Bad attitude from Supplier

I bought a sleeper couch through Groupon. The couch had to be sent in for a repair through to the supplier as the stitching came loose. The supplier was rude and arrogant. In my opinion belitteling and made us feel bad. A Mrs Bianca Solomons at Groupon who handled our complaint was so professional and very helpful, sweet and polite. She followed up on every email and was very apologetic on behalf of the supplier's rudeness, right to the end. This Lady is truly a precious gem and if it was not for her I probably would have lost my cool with the supplier big time!<br> Bianca - a big thank you to you. My couch was replaced and all is good in the end.