AVOIDING REFUND FOR DULY RETURNED GOODS

Last year I purchased goods via Groupon which turned out to be poor quality. I returned them within the stipulated 6 month time period via their courier company. Alana Hudson acknowledged receipt of the returned goods and stated that the refund was done on 13 Jan 2015. <br> <br> It's now February the 12th and the refund has not reflected in my account as they claim. I have been following up and each time they tell me to check my bank statement which I have checked numerous times. I even sent Lushane October and Alana Hudson my bank statements to show the payment was never done at their request. In turn I also requested them to show in their Groupon bank statement the payment to me so I could follow up with my bank but they have not responded. It is obvious that the refund has not been done later and they are avoiding their responsibility to refund me my R2,699. I have tried calling and sending numerous emails while they just ignore proving to me that they have paid so my bank can take the blame as they have been implying. Groupon please kindly refund me as promised and prove that you have. It's your responsibility to clear this up.<br>