Asked for a valid refund - got bad service instead

I am getting frustrated by the amount of times this has been passed onto a different consultant with no resolution.<br> <br> I explained to Bronwyn Pedro and Runiel Phigeland, I paid for two vouchers for the China Tour deal with Merry Travel. I bought each as a separate transaction as Groupon didn't allow me to buy it as a gift or as two vouchers in one transaction.<br> <br> According to my bank account and proof of payments the money has gone through (R9 998.00 in total). When I was given the EFT instructions, I was given two reference numbers as they were two different transactions. I have sent both proof of payments (which were successful on my side) to both consultants.<br> <br> I have also been waiting longer than the five to seven days for my refund since I requested this on 17 January 2015. I keep having to call the call centre to find out what is happening.<br> <br> If I do receive a response it is usually a request to send the proof of payments again. I don't understand what the issue is. Clearly it is easier to take my money, than it is to give me good service. <br> <br> I have been a loyal customer, but good luck getting me to use this service again.