Appalling customer service

<p>I would like to voice my extreme disappointment with Groupon. I've always loved Groupon and the purchases I've made from them - that was until I tried to return an item. What a nightmare! The process has taken over a month and I still haven't gotten anywhere. The website in terms of logging the return, is incredibly user-unfriendly. After endless correspondence with Groupon, I finally understood how to do this. This was only the beginning though. I tried to call Groupon numerous times - no answer. TWO times now, a date and time were confirmed wherein Groupon would fetch my product and nobody arrived. I have spent hours, days trying to sort this out and honestly I am now done trying. All I can do now is warn others - Groupon is great.... Until you need to return something! Only then does their appalling service become evident.</p>