1 reviews | Active since Oct 2014
Annoyed and Disgusted.. First and Last time that I'll be making use of Groupon
<p>This is my first time using the service. </p> <p> </p> <p>My wife and I have two days leave planned for next week, and with being a special and signifacant day, I decided to book a short two day holiday away at Hartbee****rt. I followed Groupon's instructions step-by step, firstly checked the availability of the accomodation on the groupon link, thereafter registered an account, I called Groupon personally and they processed my booking. the monies were deducted from my account and I received the booking confirmation. A while later, I receive a call from the accomodation merchant (The Blue Orchid) saying that those dates were already reserved by other guests a while back, and that Groupon didnt update the availability on their side, and that they were cancelling my booking on their end as they have not received anything from Groupon on my behalf. </p> <p>I called Groupon back, who now say that their refund would take up to 5 days, or they can process a groupon voucher which would be available within 24 hours. </p> <p> </p> <p>My problem is that the date which I am meant to be going on holiday is in 3 working days. Nothing else caught my attention on Groupon so I wont need a credit note voucher from Groupon. I now cannot book through any other holiday site due to my funds not being sufficient, so I guess I've got no choice but to cancel any hope of going on holiday. </p> <p> </p> <p>All this, just because I followed Groupon's step-by-step procedure on making a booking. I will certainly not make use of this service again, and will be sure to share my experience and disappointment on all social media platforms and whomever I come into contact with, looking at using your service for holiday booking. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
