Amazing service and follow up

I have been blown away by the incredible service I received from Groupon. I purchased an appliance in November, and sadly by January it had stopped working. I sent a mail to Groupon customer service and asked them to put me in touch with the supplier so that I could query the warranty. Much to my delight, a brand new appliance was sent to me within a few days. No explanations were needed. They got on with the task at hand and made sure that I was not inconvenienced at all. Kudos goes to Bianca Solomons and the Groupon team for making sure they had a very happy customer. Wouldn't it be great if other service driven companies could learn a thing or two from Groupon?