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I am a new customer at Groupon , I made a mistake by paying an extra 2 rand amount and when I called on the 05.10.2015 was told that the amount must be refunded to me as they only require the exact amount , then I can order again , I sent the proof of payment & banking details , Tuesday went to the Bank and the money was not in my account , I called again on that day asking why is there no money in my account and was told that my query was not attended and they will make it urgent that I get refunded.<br> <br> The money is still not reflecting and I am busy calling , and again today I get an e-mail saying that I should wait for another 5-7 working days and it also says that my refund has been processed and WAITING FOR APPROVAL , so I have to wait for another 5-7 working days which will be 2 weeks for my refund. Now their telling me to ignore the e-mail when their busy resending it again & again.<br> <br> I need this money to order again and the things that I ordered are still available as I was advised but I am getting no joy from Groupon. I have been put from one agent to another , even the refunds department. These are the ref no's ( ***2,***7.***4,***4,***4)<br> <br> Thanks