HS
Herold S

1 reviews | Active since May 2014

02 Jun 2017, 14:18

Not willing to assist with repairs to the vehicle purchased through their dealership

<p>Purchased a vehicle through Group 1 Hyundai Midrand in February 2017 a Hummer H3 for R 149 000.00. On the 13th May 2017 the aircon stopped working on the vehicle with giving any faulty indication. I made contact with the sales person Celeste on the 16th May 2017 via email notifying her that the car air con seized. She said she will forward my complain to the used cars manager. I made a follow up on the 24th of May 2017 as I did not receive any response from the Dealership. I only received feedback on that day from Pierre Topliss informing me that I need to take car to an air con specialist via email. I rejected his reponse and told him that I did not purchase this vehicle through a third party and this was not a voetstoots transaction. I insisted on dropping off the vehicle to the dealership on the 28th May 2016. I received his email on the 02nd of June 2017 informing me that the costs to repairing the air con are over R 5058.00 and they will be for my account. I rejected the quote and said I will collect the vehicle as I do not have that amount of cash budgeted for these repairs. The same dealership want me to pay R 500.00 for the quote they received from a third party relating to repairs, My sale transaction is being treated like a voetstoots transaction while they forget that I am paying a hefty monthly premium on this vehicle. They have pocketed the proceeds of this sale and I am left with a worthless vehicle.</p>

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