MZ
Mthokozisi Z

1 reviews | Active since Feb 2020

12 Feb 2020, 17:45

Bad Services

I purchased a vehicle from Hyundai Group 1 in Midrand last year 21 November 2019, a black AUDI A3 1.8TFSI STRONIC 3DR and the car came with a lot of faults of which I reported to the dealership and nothing was done, one of the faults was made known to me and that is the left side window switch was broken, the sales manager said I should come back and promised to fix it. The faults on the car are as follows:- 1. Left window switch not working.2. Left headlight not adjustable.3. Dull paint on whole left side of the vehicle. 4. The car overheated first day of purchase, I reported the matter to the sales man and nothing was done by the dealership, it continued every after 2 days and I kept reporting the matter but nothing was done. 5. The On the 9th day of purchase the car was broken down, it damaged the gearbox, the insurance declined my claim and said their assessment center categorized the incidence as mechanical failure and recommended that I fix the car myself, the assessment center furthermore suggested I use their partner panel shop for fixing the. I towed the car to Keith's panel shop with R450.00 where they reassessed the car and made a report that the CV joint was not fastened properly and it came loose as the car was driven since the bolts attaching the CV joint were not there when they assessed the car, further reported that proper shaft therefore went off and hit the gearbox and made a 5 cm diameter whole on it. Keith's panel shop suggested that I take the car to gearbox specialists. I towed the car to Mr Transmission gearbox and diff center with R750.00 where they assessed the car again and made the same report that the car was not properly serviced, the CV joint was not fastened properly and it came loose allowing the proper shaft to come loose and hit the gearbox. They fixed the car with R 42 000.00, I reported all this to the used cars sales manager Ryan Drake since day 1 and he was not willing to help me, he said they will not pay for something that is not their fault, but promised to have answers for me in 3 days but he resigned in that 3 days. Then after him I reported everything to Marius Coetzee the new used cars sales manager and sent him the previous emails and reports that I exchanged with Ryan, Marius too is not willing to help me.6. Furthermore Mr Transmission gearbox and diff center advised me that the mechatronics is faulty too. I have been paying for the car I am not driving since the 29th of November 2019, and also took the matter to the branch manager, but nothing is coming through.

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