Extremely Dissatisfied with Hyundai Midrand

I am writing to express my profound dissatisfaction with the service I have received from Hyundai Midrand regarding the purchase of my H100 Hyundai 1.5-ton truck last December. The sales process was facilitated by Tebogo, who assured me that the car papers would be provided shortly after the purchase and that I would be notified when they were ready for collection.

It has now been seven months since the purchase, and I have yet to receive my car papers. This delay has caused significant inconvenience and financial loss. My license disc recently expired, and I am unable to conduct business with several entities due to non-compliance issues stemming from the expired disc. Consequently, I am losing money and my vehicle is not generating the expected profit due to this restriction.

When I contacted Hyundai Midrand to follow up, I was informed that Tebogo is no longer with the branch and I was redirected to Phumlani. Despite my numerous calls and attempts to resolve the issue, Phumlani has continuously informed me that he is awaiting updates from his colleagues. This has been the status quo for the past two months, with no resolution in sight.

The lack of communication, accountability, and efficiency from Hyundai Midrand is unacceptable. I am extremely frustrated and disappointed with the poor customer service and the prolonged delay in providing the necessary documentation for my vehicle. This experience has severely impacted my business and overall trust in Hyundai Midrand.

I urge Hyundai Midrand to address this issue immediately and provide me with the required car papers without further delay. I also expect a formal apology and explanation for the poor service and the inconvenience caused.