1 reviews | Active since Mar 2020
Group 1 Hyundai Knysna robbing customers
I bought a White BMW 3 Series 316i A/T (F30) 2014 model online from Group1 Hyundai Knysna July 2019. The vehicle was then delivered to me, on receiving the vehicle I did a semi inspection since am not good with cars and I picked up some defects and I notified the dealership. A week after driving the vehicle cautions popped up on the multifunction display, I then called the dealership again to let them know of the faults ( engine gearbox P not engaging, front break pads need to be changed, valet, and the wipers with worned out rubbers damaging the windscreen ) They came and collect the car and took it to their workshop in Capetown. When the car came back it was worse than before, I then took it for diagnosis at Automan 23rd August 2019. The results were shocking 1. Service ; supply and for air filter, oil filter , air filter spark plugs, engine oil. 2. Service park, valet 3. Labour to flush radiator system with radiator flush additive 3. Antifreeze 4. Wheel balancing 5. Skim rear brakes discs and face brake pads 6. Labour on brakes 7. Brake fluid 8. Consumables 9. Supply and fit 2X wiper blades 10. Supply and fit multigroove belt 11. Supply and fit aircom pollen filter
I called the dealership again but they just kept dunning around and not solving the problem. I ended up handing my case to my lawyers (legal wise) Even then till date they never did anything to fix the problems. My lawyer handling the case Miss Lelethu Mqingwana (Capetown) suggested we take the matter to the ombudsmen but even till date nothing has been done on my car and things are just getting worse. I feel they ****** me because this car has not finished a year with me and all these problems came just a week aft driving it. And the value I bought the car is over R200000. Please assist me in this victimisation matter because I thought by giving the case to the lawyers things will be better but still nothing. My lawyer did contact the dealership numerous times but they kept/keep making excuses.
