Restored my Confidence in Tefal Products

<p>On Monday, I placed the following message on Tefal website's feedback page:</p> <p><br />"I have been using Tefal frying pans for many years so when it came to buy frying pans for my holiday home, I once again chose Tefal frying pans. Unfortunately, the quality of your products has deteriorated. I don’t do anything different. I do not pour cold water on hot pans, I do not use and metal objects in the pans, I store them in the same way as I do the others and yet, after a year, the Teflon coating starts peeling. This has happened to both frying pans which I bought at Makro (Port Elizabeth, South Africa) two years ago and to the two subsequent pans that were exchanged under guarantee a year ago."</p> <p>On Wednesday I received an e-mail from Karabo Ntsole from Group SEB requesting me to send pictures of the peeling pans, which I did. </p> <p>Later that day, I got an e-mail informing me that they were exchanging the pans free of charge.</p> <p>Today, the new pans arrived.</p> <p>Needless to say that I am very impressed and that my faith in Tefal products has been totally restored.</p> <p>Problems happen with every product at some stage.<br />It is the way in which the company responds that makes the difference.</p> <p>Thank you</p>