Pathetic service, lack of communication.

I ordered a part on Tuesday 26 Oct. Was informed that they could not order the part until I pay, which is fine. I pay the same day(14:10) and sent the POP through directly from bank. I sent(14:12) an email to the consultant I was dealing with and asked him to confirm if he received POP - No response.

I sent a followup email the next morning at 10:00, to which I get a reply that he did not receive POP. I resent POP to my email address and forwarded it to the consultant(12:40) and ask him to confirm receipt and when I could expect the part - to which I receive: "I receive the pop will order for you and give you feedback asap."

I get no feedback at all for the next 2 days.

On the 30th, I sent a followup email. I receive: "I get back to you asap." and another email: "Die betaling wys nog nie in ons bank nie mnr en ek kan nie die part bestel as die betaling nie in is nie." HOW LONG DOES A EFT TAKE TO REFLECT?????

31 Oct, I sent another followup email asking for feedback and the response: "I did speak to our head office this morning but the payment still do not appear in our bank." At this point I ask him to have his head office contact me - No response. I then ask a number to call to which he responds. I spoke to someone in accounts, I think, explained my situation and she said she'll check and call me back. She phoned back and said there was a problem with their internet banking or something, but the money has been in for a while!!??? I get an email from the consultant stating that the part has been ordered and will be ready for collection on Thursday 2nd Nov.

On Thursday - I sent an email(10:10) asking the consultant to contact me when the part is ready and receive: "Yes I will call you,parts normally arrives at 12." At 14:17, I follow up and receive: "Our delivery is late today but I will call you as soon as your part is here." At 16:25, I follow up AGAIN - No response.

This morning, 3rd Nov, I get an email: "I am sorry I thought your part was coming on yesterdays delivery but it did not arrive yet,I will check on my delivery today and get back to you immediately.I apologise for any inconvenience."

I need that part today!!! I took off from work so that I can pick the part up!