NO customer Service AT ALL! Make a sale and THAT IS IT!

Ordered a Kwid from Group1 Stellenbosch! Chose a colour off the website only to be told it is not available any longer. Ok, let's order a different colour (which the salesperson could offer NO assistance with) and the vehicle will be there in 2-3 days. NO COMMUNICATION whatsoever except the CLIENT calling ALL THE TIME to follow up. Car finally arrives and we are informed that the car will be ready to collect on Tuesday, but could you please collect on Wednesday so that they don't rush with the PDI, etc. Make arrangements to get to work later so that the car can be collected at 8am. At Group1 at 8am (they DID fetch me at home to take to Stellenbosch...whoop whoop), only to find that the CAR IS NOT READY because the Finance papers are incorrect and cannot be printed. After HOURS of waiting, they take me to work for which I am now LATE for my shift. The car is delivered the next day with little / no remorse for the inconvenience other than some sweets and a soft drink. Two weeks later, the facelift edition is released with the same deal as THIS vehicle was purchased. Why were we not offered the facelift edition as this CLEARLY makes more sense and would have considered it. Nonetheless, this vehicle has issues which are brought to their attention and they nonchalantly advise it has to be booked into their service department. NO effort made to assist a client who bought a NEW car and who has been given the runaround endlessly. First available date is 17 December which is an issue logistically. We request a courtesy vehicle and we are informed that unless Renault approves it, there are no vehicles. As the vehicle could not be taken in today, the next date is only 30 December!!! The NEW vehicle has had the following faults since received: 1. There is a load rattling sound emanating from underneath the vehicle. No idea what is loose or could LITERALLY fall off the vehicle. HUGE risk. 2. Left rear door does not unlock properly and has to be lifted manually to unlock the door 3. The radio loses Bluetooth connectivity intermittently (and yes, the cellphone is fully charged!) 4. The radio's volume changes by itself (louder to softer and vice versa).

I am appalled at the lack of service or even just common courtesy and will NEVER return to this dealership for any future vehicle purchase.

This vehicle needs to be sorted out IMMEDIATELY within this week!