INCONSIDERATE

My car's accelerator paddle was faulty and I took it to get it fixed. I received a call on the 22nd of May informing me that the car is at dealership and it will be repaired.

A few weeks later we noticed that there were dents on the driver's side of the door and the fuse box lid was missing. The car was taken back and they said they will check in what state the car came in.

I received a call from Gladness (on the 18th of June) who informed me that she is going to send me the document(s) stating in what condition the car was in when they received it.

I called her on the 20th, 21st, 24th and today and she always promises to send it. I haven't been able to get a hold of her today. I've left a message for her at the reception but still nothing.

This is frustrating cause my time is being wasted!