Car not Serviced

Horrible service. I did my past three Renault car services at Renault The Glen, and it got worse each time. The last sercice I took my car in on a Friday, it was NOT SERVICED AT ALL!! I was told to bring the car again on Monday. Their driver never picked me up on both day, I had to figure out how to get there. On Monday they claimed to have serviced the car, and replaced the filters, when I asked for the replaced parts I was told it's not possible. I was told to bring back the car again for changing breaks. This wasn't the first time.