1 Group Nissan Stellenbosch

The most horrible experience of my life, the worst service I've received ever, not just from a dealership...

I went for a test drive in the vehicle I was interested in, loved it. However there was warnings on the dashboard as well as a half broken tail-light which I was told would be taken care of. I said it's fine, just as long as its fine once I take delivery of the vehicle.

Took delivery of the car, the warnings came back the next day (Also still waiting on my number plates) and the one headlight was dead. After lots of emails, they brought me a courtesy car and took the vehicle in for the number plates, warning lights and headlight. Vehicle came back, only with the headlight fixed.

This process was followed another 2 times, the last time they had the car for more than a week. Eventually (After 2 months) I got my number plates. Still warning light and tail-light problems.

At this point, I told them I'll go the the dealership myself and get this fixed. I was also told the car had been serviced. When I got to the dealership, after a few hours of investigation - it turns out the vehicle needed 6 new spark plugs. Also, they have no record of this vehicle being there for a service. I told this to the people from which I bought it and they 'couldn't understand' how this is possible. Later that same day, they called back and told me the car was in fact not serviced - they made a mistake.

Eventually the car got serviced, but my point is - would anyone realized that it wasn't if I didn't ask? I would've carried on with an overdue service until I started getting problems...

The tail-light harness was paid for by them as well (Which I need to fit myself). All of these travels 170Kms each time to the original dealership is on my own account.

Also, I bought the car with new tyres and rims, but the spanner for the rims doesn't fit the new bolt! This is the last.. I think and current issue still.

The so called manager, doesn't reply to your messages or emails within a week (If he replies at all). The staff at the dealership are all never-minded as well.

I don't normally complain about things or even right these reviews, but this has been the most time I've spend, asking someone to do their job properly. Never, ever would I advise anyone to go this shop. It's ridicules.

If I'm able to, I would return this vehicle immediately and request a refund / finance cancellation and buy at a different shop.