KW
Kate W

1 reviews | Active since Apr 2023

12 Apr 2023, 12:38

Pathetic After Sales Service & Defect Vehicle

I purchased a Haval Jolion 1.5 2021 model with 9800km on the clock on the 22nd December 2022. The entire pre-sales experience was great and Ryno was extremely helpful and efficient however once the papers are signed and the money is in their bank, then it's a different story! It took almost a month to get my license disc and number plates as well as have my car buffed as there were marks on it when taking delivery of the vehicle. I had no issue with this as I know it was festive season and understood that there was a backlog. Not even 2 months after purchasing the vehicle I noticed that my car was losing water. I kept an eye on it and eventually after a week of filling up the water every 3-4 days I called to book the vehicle into Haval. I couldn't get a booking for 2 weeks so was forced to drive my new vehicle as little as possible and continuous fill up the water every 2 days. I took my car in on the 22nd March to Haval and after a few hours was told that the gearbox cooler pipe and hose were badly torn and damaged and possibly due to poor workmanship. When I was in the process of purchasing the vehicle I requested to see the Dekra report for the vehicle and was told in writing that one wasn't done as Haval Stellenbosch had confirmed that all was in order with the vehicle. I have since spoken to other dealerships and all pre-owned vehicles are required to have a Dekra report done and this could've prevented this entire saga that I now sit in! 3 weeks later and I sit without a car that I'm still paying for every month because the new parts that are needed to replace the defect parts are only arriving in South Africa on 28th April. When I brought this matter to the attention of Chery Stellenbosch, straight away I was told the defect wasn't there when they sold the car to me and they couldn't help me! Great after sales service! Its 100% clear that the after sales service of Chery Stellenbosch is nonexistent and it's all about the pre-sales and getting the money in as the dealer principal who was copied into all correspondence didn't even have the decency to pick up the phone and call me! I requested assistance with a courtesy car and was told it's not their problem. I am waiting for my vehicle to be checked thoroughly to ensure that there are no other defects otherwise I will be returning my vehicle for a full refund and I recommend that anyone considering it stays away from this dealership unless you want endless issues after spending your hard-earned money!

0
Replies (0)