Poor service

I used the Groenkloof Property Agents' service when I was looking for accommodation in 2015 when I arrived in South Africa for my diplomatic assignment.

The agent (B** L******) said to me that he will make a garden at the accommodation that i rent, waiting for 1 year, and it never materialised, so i built one on my personal account.

Approaching the end of my contract in January 2018, I informed the Agent 3 months before. In November 2017, someone from the Agency contacted me saying that they will put the house on market in December 2017 and then there will be viewers coming, of course I had no problem with that. But no viewer visited the house in December 2017.

In January 2018, i got contacted by the Agency, asking me when is the good time for them to arrange a visit. I rep**** weekdays, during which my wife will be at home most of the time, but please let us know before.

Well, this is not my first time dealing with property agent, and based on my experience, when you want to take viewers to the property at least you inform me one day earlier. This is not the case with the Groenkloof Property Agents. Apparently, they want the tenants to adjust to their schedule of viewing, they don't give a care whether the tenants already had a plan before. If they could not arrange a viewing schedule according to their plan, they will send an email to threaten the tenants that if the property still vacant until the day the tenants move out, the tenants could forfeit the deposit.

I don't think that the Agency should burden the tenants with anything outside the contract. This is definitely a breach of contract, which suppose to be the reference for the agent-tenant relations. I'd not recommend this Agency to anyone, they are very rude and don't have any idea how to manage a good relations with customer.