Feld Funeral Undertakers

I have two funeral policies with Feld Funeral Undertakers. I have been paying for these policies since 2020. For the past two months I have been receiving an sms to say that their debit order system is not operational and I should therefore deposit my premiums into an account which is different from the account number on my policies. I have therefore not made the deposits. I contacted a person from this organisation, whos number I received from the agent who sold the policies to me and was told that their debit order system would be back in operation in June 2025. However, I tried to contact the organisation directly today on its landline, which has an automated voice directing the caller to leave a message. I also sent an email to the email address on the policy, but this message bounced back. The facebook address also does not provide me with any way forward. I am concerned that my policies have lapsed and all monies paid to date is now lost.