Complaint 2

<p>Good day</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>I am sending this on behalf of my mother her name is Phyllis George who is having problems accessing her SASSA Pension.</p> <p> </p> <p>On the 1 July my mom tried to draw her pension as normal from Nedbank the ATM said insufficient funds and she tried at Shoprite it showed that as well. My mom and my sister call the Grindrod call centre they could not help her they advised that she must go to the Sassa offices.</p> <p> </p> <p>On Wednesday my mom went to the Sassa office in Roodepoort where the advised they cannot help her she must go to Moneyline head office in Baragwaneth Soweto of which she had a loan and was paid in March. On Thursday my mom and my sister went and was helped by a Lungi who assured her that the funds will be cleared and she just needed to update her FICA of which she did and still she could not access her money.</p> <p> </p> <p>I called the call centre this morning with the reference number : ********** and they advised that she has to wait 10 days for them to conclude an investigation into what I asked seeing that none of this was mentioned yesterday and why 10days.</p> <p> </p> <p>I need help for my mom and other pensioners I am sure that is using this company service and are struggling as well. This unacceptable for a bank to claim they are world class and cannot resolve a simple matter of clearing funds. If there was ********** activity why not inform the card holder at once then she knows that she has to make an alternative plan . No communication whatsoever.</p> <p> </p> <p>Please feel free to call me for more information</p>