Formal Complaint Regarding Ongoing Service and Food Quality Issues

Very disappointed. This has been an ongoing issue — from eggshells in food, strange pieces in milkshakes, to food that tastes off. Most recently, we were served fish that was undercooked, pink, and smelled bad. Service is just as concerning. Staff seem untrained in handling customers or complaints and are more focused on socializing than attending to diners. When we raised the issue, there was no apology or accountability. Definitely not the standard you’d expect.