Zero efficiency and effectiveness

Your bus knows not of being efficient and effective.I had a bus booked from Durban to Johannesburg on the 9th of July.The bus was meant to leave at 22:15 and ended up leaving at 23:00 where passengers weren’t even notified of the delay.We just had to deal with it because we had no other option right.Worse part when we got to Park Station none of your drivers wanted to continue to Midrand and Pretoria so we had to wait outside till someone was willing to actually take their job seriously.We ended up arriving in Midrand at 07:35 when the initial ETA was 05:35,how’s that for keeping time and service delivery.You couldn’t even be bothered that people were late for work or any other appointments they made and being late means additional unplanned cost to get to work in time.I would also like to point out that the MegaCoach we were in had no heater as it’s apparently a tourist bus so I don’t know how you expect people to freeze from Durban to Johannesburg just because you’re maximizing your profits.Utterly disappointed,you’re definitely not living up to “being the best bus company.”You have absolutely no respect for people and the ridiculous amounts of money they spend to board your buses.Mind you your Durban consultants are rude at that.You’re not doing anyone a favour really,it’s a two way relationship.