Worst service provider

I'm so disappointed in how Greyhound is handling my query

I went to the Greyhound Midrand ticket center and bought a ticket for my cousin for today(08/07/2022) the consultant didn't advise me that the ticket booked was for the Citiliner bus and not Greyhound bus, I wasn't even aware that Greyhound had different buses. As I was at their offices I went on goggle maps to check the Nelspruit stop so I could advise my cousin where to wait for the bus. On google maps it showed that the Greyhound is permanently closed I showed the consultant and he advised that it was the correct stop

This morning at 10:00 my cousin arrived at the station and around 10:40 she advised that the bus hadn't arrived. I tried calling the Greyhound call center and I was advised that couldn't track the bus but my contact details would given to a sales rep to assist. I called again around 11 because my cousin was still waiting and I got the same response consultant took my details and advised that I would be contacted

I don't understand how this works, why I am struggling to get assisted to track the bus. I then decided to drive to the Midrand ticket center. The same guy who assisted with the ticket purchase was there and tried to track the bus for me only to discover that the bus arrived and my cousin didn't get on the bus because we were not advised that she had been booked for the citiliner coach line based on my knowledge I should've been advised on this because I didn't even know that they had different types of buses

If I had bought the ticket online I'd understand and take full responsibility, I went to the offices to avoid such mistakes. I only received at call at 12:47 and I advised the consultant of my frustrations and her response was she doesn't know how to help but she would speak to her managers, they are currently on lunch until 2pm it's 3:18pm and I still have not received any call

I am utterly disgusted by the service I have received