Worst Service Ever from Greyhound / Freezing Bus for 20 Hours!!!!!!!

I bought a return ticket from JHB to East London on the 15th June 2018 returning on the 17th June 2018.

We were checked in for a bus departing at 18:01 that evening(15.06.208) a JHB park station and waited patiently in the cold before being notified by sms that the bus will be delayed by 45mins, fine we waited and it arrived just before 19:00 and i was like wow finally i'll be warm and relaxed.

Little did i know the worse was coming, the bus was as cold as a freezer, seeing that this was hazardous for my health i stood up and went to the driver/attended to ask for a warm air as we were freezing but i was unfortunately told by the guy he tried everything but the heater won't come on. Now you can only imagine the +/- 18 Hour drive in that situation, torturing!!!

I reported immediately upon arriving in East London and asked for a refund of my return trip as i'm not prepared to go back there in that death application bus, guess what they told me on my request......

That, i don't qualify for a refund but i can re-schedule my ticket to use within 6 months(i guess that was a middle finger shown to me saying you must wait till its summer). They say they can only refund me only if i cancelled this 72Hours before the trip neh.... Now my question is, the time i got off from the stinking bus it was a day before my return trip already and how was i going to make that 72Hrs of qualification.... well they can't answer that all they say is sorry please reschedule and use the ticket within 6 months!

My advice to anyone thinking greyhound is a 5 star bus , i'm warning you like Archbishop Tutu warned this governing party, i came back with a cheap bus that kept me warm and smilling from East London back to JHB. All i want is help to get my funds back and never look at greyhound again in my life.