Worst service ever

On 4 March 2020 . The bus delayed by 2hours Johannesburg to harare . We were not informed. We were only told upon checking in that the bus is still at the workshop. 4:15am we arrived at Beitbridge shell garage, only to be told the bus does not have a permit to go to Harare. So we have to wait for a bus coming from Harare for exchange in order for us to proceed.

Apparently this is a recurring thing with Greyhound. Time delays, unproffessionalism and they are not putting their customers first.

I will not use Greyhound again , such inconvienience , the price of the bus is higher than most busses and hence you would expect better service. To make matters worse one of the passengers called at the call centre the lady told her he has to wait there is nothing she can do. what kind of service is this Greyhound?

For all who are going to read this please consider before you even book especially going to zimbabwe from south africa as this is happening all the time.