Worst service ever

Worst service ever. The Citiliner bus was supposed to depart at 8am only for it to arrive at 12pm. The only communication we recieved was at 7h30 saying there will be a delay. A delay is normally 30mins-1hr. This was 4 hours. The staff at parkstation also doesn't know what's happening. You ask them where is the bus, they also don't know. I also had a few bags with me. From my experience with other companies, they are supposed to weigh your bags then charge you. They didn't weigh my bags, the requested R100. I had no problem with this as this is what I was expecting to pay, only for the guy to request cash. I now had to go withdraw money in this busy parkstation then he had the audacity to shout at me and be mad at me when I delayed, mind you, they are 4 hours late already. My guess is that they are putting the money in their own pocket. The 1 star is literally just for the comfort of the bus. I would not recommend this bus line to anyone ever.