Worst Service ever!!!

Good day

To whom this may concern i would like to submit a claim for poor service delivery and bad driving.

I have used Greyhound numerous times before and never had such an terrible experience before.

Myself and my fiance were traveling from Johannesburg Park station on 20 Dec 2022 and had our worst experience ever traveling by bus. When we arrived at Johannesburg station there was absolutely no indication signs or any boards of where to check in your backage or where the boarding gates are for Greyhound and when we asked no one knew where we need to board for the bus. Once we found the gate for boarding and realised greyhound are functioning togther with Eldo Coaches we stood in line to board the bus. When we got to the front the lady was very unproffesional and told us to exit the line and wait for our turn although we were standing in the line for several hours already. The lady later on then assisted us where she guided us to bus nr 2403 operated by Citiliner not Greyhound as we booked. When we asked them why we are traveling with Citiliner and not Greyhound what we booked and paid for, we were then told if we have a complain we should submit a claim at the office and refused us to board the bus aswell several other paying customers who were unhappy with the behaviour we received. Later on the bus driver let us board the bus. No aircons were working on the bus and windows had to be opened for cool air even though there were only 2 working windows to cool the bus, the seats was very uncomfortable with no leg space and could barely recline. We did not get any proper breaks onroute to buy food with only 2 stops of 15min intervals. We where supposed to be arriving in Richardsbay at 18:00 where as we only arrived at 21:24 nearly 4 hours later than anticipated the driver told us this is because of the 15min breaks that the bus is so late. The one driver endangered our lives few times enroute to Richardsbay via N2 where he tend to pass row of 3 trucks on an uphill where oncoming traffic could have been seen. He skipped several red robots as well and let the bus roll backwards with every stop he made. Other passengers noticed this dangerous behaviour aswell and told the driver that he is going to kill us with such driving behaviour. Please do follow up, you are going to lose a lot of loyal customers/travelers.

Regards Albert & Pieter